Refund & Return Policy

At IT Mimas, we value customer satisfaction and are committed to providing a hassle-free shopping experience. This Refund & Return Policy outlines the terms under which we accept returns, exchanges, and issue refunds. Please review the following guidelines carefully.

• We accept returns and exchanges within 7 days from the date of delivery for unused, unworn, and unwashed items that are in their original condition with all tags attached.
• Items must be returned in their original packaging to be eligible for return or exchange.
• Products purchased during promotional or clearance sales may not be eligible for return or exchange. Please check the product page for more details.
• Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
• To initiate a return or exchange, please contact our customer service team at support@mimas.in.

• Refunds will be issued to the original payment method once the returned product has been inspected and approved.
• Refunds will exclude the original shipping charges unless the product is defective or incorrect.
• It may take up to 10 business days for the refund to reflect in your account, depending on your payment provider.
• For any issues with the refund process, please reach out to us at support@mimas.in.

All returns and exchanges are typically processed within 5-7 business days after receiving the returned item. Please allow additional time during peak periods, holidays, or for international returns.

For a smooth return or exchange process, we ask that returned items meet the following criteria:

• Items must be unused, unworn, and in their original packaging.
• Original tags must be attached to the product.
• Items must be returned within 7 days of delivery.

If the item is found to be damaged, used, or altered in any way, it will not be eligible for a refund or exchange.

For international orders, we accept returns within 20-25 business days of delivery. Please note that international return shipping costs are the responsibility of the customer.

Some items are non-returnable due to their nature or hygiene reasons, including but not limited to:

• Personal care products
• Custom or personalized items
• Gift cards

These items are non-returnable, except where required by law.

To initiate a return or exchange, please follow these steps:

• Contact our customer service team at support@mimas.in within 7 days of receiving your order.
• Provide your order number, details of the product(s) being returned, and the reason for the return.
• Once your return request is approved, we will provide you with instructions on how to send the product back.